Has Professionalism Become Passé?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Over the past several years, a focus on authenticity has touched nearly every aspect of life. At work and at home, we try to ‘keep it real.’ In customer and employee interactions, we’re encouraged to remain genuine. Open, frank conversation is sought after and candor is valued. But has the pendulum swung too far? A case in point: When a recent cross-country flight sat for a half-hour on the tarmac, the pilot shared over the PA system that the delay was not their fault and that if we passengers were as frustrated as they were, we should leave a message …

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Small Steps Drive Significant Change

| Julie Giulioni | 1 Comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Last week I had the pleasure of working with a national retailer whose leadership team has established some bold goals to transform the culture and reinvent the customer experience. It’s a heady vision that, given their size and structure, will likely prove to be ambitious. Yet, given the distance this organization must travel and the importance of the initiative, they’re not calling in the brass band, turning their organizational chart on its head, or asking associates to ceremonially sign on to the new mission. Rather than taking big steps in the direction of their goals, they’re consciously and deliberately taking …

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Listening 2.0: Making a Splash with Employees

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

I’ve opened a few recent workshops using electronic polling applications. (If you’re not familiar with the technology, it might be worth a look.) I asked a few questions to establish a base of understanding and interest, and using their cell phones, participants texted their answers. The responses were aggregated and displayed in real time; I then used the data to drive the rest of the session. The groups loved this approach and insisted it be incorporated into future workshops. I have to admit, the technology is pretty cool — but the groups’ positive reactions struck me as disproportionate to the …

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An Argument for Conflict

| Julie Giulioni | 1 Comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

We’ve all experienced it. The meeting goes well. Everyone nods, smiles, and quickly agrees. There are no objections or even questions to answer. You leave feeling confident that your proposal will be unanimously adopted. Then you hear about the meeting after the meeting… and the lingering concerns and worries that ‘everyone’ has… and you know that the torpedoes have already been launched and your proposal is sunk. I call this dynamic ‘dysfunctional politeness.’ It costs organization dearly in terms of dollars, but it also takes an enormous human toll: disappointment, mistrust, frustration, and disengagement. Each time we choose to be …

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Top 3 Gifts Employees Want Most this Holiday Season (and All Year Long)

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Despite the fact that I wrote this a couple of years ago, the suggestions continue to hold up well. Wishing you a happy, healthy holiday season. ‘Tis the season… when leaders everywhere scramble to find the perfect holiday gift for their staffs. This year, will it be: The latest business title? A gift card for designer coffee? An outing featuring laser tag, team building and pizza? Perhaps you’d like to do something entirely different.  Why not give employees something they really want this year – a gift that will keep giving long after the egg nog is gone?  Consider something …

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