Give ‘Em Some Space (For Possibilities)

| Julie Giulioni | 4 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

A significant dimension of leadership is coaching… engaging in conversations that help others make the leap from where they are to where they want (or need) to be. Whether the focus is on correcting a performance problem, expanding capacity, improving relationships, or developing within one’s career, coaching is a powerful tool for supporting others as they grow, achieve, and realize their full potential. Whether you’ve been formally trained or have simply picked it up by watching others, you’ve likely learned about the ‘mechanics’ of coaching…. and that questions are the tools of the trade.  Effective coaches construct a conversation (or, …

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Symbolic leadership: What do you stand for … or where do you sit?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

“Symbols can be so beautiful, sometimes.” ~ Kurt Vonnegut, “Breakfast of Champions” Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out of fields and calls that were habitually misdirected. She described the 14-hour days that would likely go on for another week or so, the intensity of the customers’ expectations and management’s scrutiny. When I responded empathetically about how miserable it must have been, Sandra surprised me …

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No Fair!

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Nothing is fair in this world. You might as well get that straight right now. – Sue Monk Kidd, The Secret Life of Bees   Babies as young as 15 months grasp fairness, according to Jennifer Welsh in Live Science.  So does every employee in your organization. (And they may grasp unfairness with even greater clarity!) When was the last time you experienced something unfair? What happened?  How did it feel? Experiences of unfairness generate strong reactions. And the work of researchers like Rock, Lieberman, and Eisenberger explains why. According to brain researcher, David Rock, fairness is one of the five …

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From Team Building to Team Bonding

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

How much does your organization spend each year to hire, train, support and bring together the right team? How much time is invested in off-sites, ropes courses, style profiles, and other events designed to build team cohesion and results? How happy are you with the outcome? Most organizations invest heavily in activities designed to build teams and support the results they are capable of delivering. But team-building is just a stop on the road to your ultimate endgame. Consistently delivering superior results, quarter after quarter and client after client, demands going farther. It demands team-bonding. Teams that are “built” may …

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The Work of ColLABORation

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Done well, collaboration looks effortless. It appears to be a fluid give-and-take, a hand-in-glove partnership among individuals who make it all look natural and easy. But these appearances belie the fact that ‘labor’ is at the center of collaboration… and that most collaboration is the result of very deliberate work and attention. Take Kym, a highly successful leader in an engineering firm… and someone who is universally recognized as a world-class collaborator. Kym explains that running in the background behind everything she does is an intentional mental process. She consciously works to approach each situation and opportunity in a way …

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Giving Career Development a Fresh Focus

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Career development is one of those supervisory responsibilities that frequently drops to the bottom of a manager’s to-do list. And it makes sense. Today’s managers are more time-pressed than ever before. Scary spans of control. Ever-escalating expectations. Demands to balance short-term and long-term results. Shadow work (think of how you currently act as your own banker, travel agent, and grocery clerk… and imagine all of the human resources, quality, and other workplace tasks that managers have absorbed). But, it’s been more than just busy-ness that has undermined a focus on career development. It’s also been trepidation. According to research I …

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Respect is Not A Given

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Guest Post by Ritch K. Eich Continuing the theme of respect, I’m delighted to share this guest post by Ritch K. Eich author of “Truth, Trust + Tenacity: How Ordinary People Become Extraordinary Leaders” (2015); “Leadership Requires Extra Innings: Lessons on Leading from a Life in the Trenches” (2013); “Real Leaders Don’t Boss: Inspire, Motivate and Earn Respect from Employees and Watch Your Organization Soar” (2012). One of the critical lessons I’ve learned in life – and it extends beyond the workplace – is the importance of respect. This may seem old-fashioned or trite in the days of, “I got mine, …

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RESPECT: Find Out What it Means…

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Anyone who toils away for 40, 60 or 80 hours each week—spending more waking hours at work than at home—understands the profound importance of healthy, productive workplace relationships. And at the core of those relationships is respect. Study after study confirms that employees who feel valued and respected will be more engaged, more productive, and more likely to stick around. At the same time, recent research that Olivia Gamber and I conducted suggests that one of the most important factors to employees is having a boss they respect and trust. So, respect cuts both ways. Employees want it for themselves …

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Feedback: What are your Intentions?

| Julie Giulioni | 4 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Andy (a leader I met last week) was very disappointed. One of his employees had missed another deadline, making him and his whole team look bad with a high-profile client. Andy had learned that feedback was most valuable when shared in a timely manner, and he knew that he needed to start documenting performance. So he stopped what he was doing to have a conversation with the employee.           Andy: You missed another deadline today. Just like you did on August 11, 18, 25 and 27.           Employee: I know. I’m really sorry. …

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Introduction to the Knower and Learner Minds

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Guest post by Guy Parsons and Allan Milham Curiosity is a topic of great interest to me. Research correlates it with greater performance, effectiveness and even happiness. So, you can imagine that a title like Out of the Question: How Curious Leaders Win would capture my attention. This week’s guest post from authors Guy Parsons and Allan Milham provides a great introduction to their book, which is available on Amazon. The pace of business has clearly accelerated in the last 15 years. Instantaneous communications, technology and collaboration tools combined with an ever-increasing percentage of college-educated workers have truly changed how …

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