Log On to Listen

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

The changing nature of communication is a popular topic in professional journals and water-cooler conversations. The use of electronic media — e-mail, texts, instant messaging, discussion boards, social media and more — is applauded or vilified. But everyone agrees on one thing: technology has dramatically changed the business landscape and nature of communication. In this ongoing dialogue, considerable attention is given to how to communicate online and advice abounds: Keep it short and to the point; Make sure your subject line includes the action required; If you wouldn’t say it to the other person, don’t write it; etc. But few …

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Posted in Learning Matters
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“Not My Decision”: Constructive Responses to Workplace Decisions You Wouldn’t Have Made

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Last week, many Americans had a profound experience of what employees encounter routinely on the job: responding to a decision they don’t support but must still live with. In organizations worldwide, strategies are set, markets are selected, tactics are identified…and not everyone agrees with the direction. When confronted with these situations, it’s easy for employees to feel powerless and out of control. Yet no matter the issue or the organizational level (of those deciding or those following in the wake of the decision), what remains well within each individual’s control is how he or she responds. Employees who find the …

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Posted in Happiness Matters, Learning Matters
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Which Comes First?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

In preparation for an upcoming executive education session, I conducted a quick pulse survey earlier this month. I wanted to understand whether the leaders attending my training believe that there is a difference in the importance of career development to their employees based upon their current level of performance. And they do. A Picture of Perceptions The leaders polled perceive that career development is a pressing priority for their top performers. Nearly 75% indicate that it’s ‘very important’ to these exceptional employees and more than 20% rate it ‘somewhat important.’ They experience a high level of interest, attention, and motivation …

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Posted in Career Matters, Leadership Matters
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Redefine Results by Redefining Career Development

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Given repeated rounds of downsizing, reorganizing, right sizing, and all of the other ‘zings’ that have befallen organizations, it’s easy to scan the landscape and come to the conclusion that career development options have shrunk… that they are few and far between for most employees.  After all: Delayering has left already lean organizations with fewer stops along the food chain. Organizations continue to pursue outsourcing in the eternal quest for cost reduction. Baby boomers are not only having the audacity to live longer… but they’re also working longer and occupying chairs that in the past would have be vacated for …

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Management by Talking Around

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

In the 1980s, MBWA was the rage. It involved the radical notion that leaders could drive better results by stepping out of their offices and engaging with employees and the work flow in a less formal, more impromptu fashion. “Management by walking around” changed the cadence of business — in large part through greater leadership involvement and presence. Fast forward three decades, and just “being there” has become table stakes. Now leaders must really leverage those moments with others, and the most natural and effective tool for accomplishing this is conversation. A quick Amazon search reveals that thousands of books …

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Posted in Leadership Matters
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Leadership Advice…for the Ages (ALL Ages)

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

What is it about the human experience that draws us to focus on our differences rather than our similarities? Does it come from our need to simplify the complexities of the world around us? Or is it a survival-based carryover from times when unfamiliar forces were synonymous with threats? Whatever the reason, for decades we’ve invested considerable energy in dissecting and understanding differences among the generations in the workplace. It’s the topic of hundreds of thousands of books, articles, and talks. And let’s face it… it’s comforting to wrap a whole group of people up with a common label and …

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Posted in Leadership Matters
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Give ‘Em Some Space (For Possibilities)

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

A significant dimension of leadership is coaching… engaging in conversations that help others make the leap from where they are to where they want (or need) to be. Whether the focus is on correcting a performance problem, expanding capacity, improving relationships, or developing within one’s career, coaching is a powerful tool for supporting others as they grow, achieve, and realize their full potential. Whether you’ve been formally trained or have simply picked it up by watching others, you’ve likely learned about the ‘mechanics’ of coaching…. and that questions are the tools of the trade.  Effective coaches construct a conversation (or, …

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Symbolic leadership: What do you stand for … or where do you sit?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

“Symbols can be so beautiful, sometimes.” ~ Kurt Vonnegut, “Breakfast of Champions” Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out of fields and calls that were habitually misdirected. She described the 14-hour days that would likely go on for another week or so, the intensity of the customers’ expectations and management’s scrutiny. When I responded empathetically about how miserable it must have been, Sandra surprised me …

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No Fair!

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Nothing is fair in this world. You might as well get that straight right now. – Sue Monk Kidd, The Secret Life of Bees   Babies as young as 15 months grasp fairness, according to Jennifer Welsh in Live Science.  So does every employee in your organization. (And they may grasp unfairness with even greater clarity!) When was the last time you experienced something unfair? What happened?  How did it feel? Experiences of unfairness generate strong reactions. And the work of researchers like Rock, Lieberman, and Eisenberger explains why. According to brain researcher, David Rock, fairness is one of the five …

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From Team Building to Team Bonding

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

How much does your organization spend each year to hire, train, support and bring together the right team? How much time is invested in off-sites, ropes courses, style profiles, and other events designed to build team cohesion and results? How happy are you with the outcome? Most organizations invest heavily in activities designed to build teams and support the results they are capable of delivering. But team-building is just a stop on the road to your ultimate endgame. Consistently delivering superior results, quarter after quarter and client after client, demands going farther. It demands team-bonding. Teams that are “built” may …

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