Tag Archives: communication

How Exceptional People Developers Beat Bad Systems

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

A manager who doesn’t appreciate the value of something or simply doesn’t want to do it will always find an excuse not to. And, when it comes to employee development, one doesn’t have to look far for a legitimate one! Organizations unwittingly create impediments to growing people—something that’s recognized as a competitive advantage and requirement for sustainable success. Which barriers have you witnessed or experienced? A corporate schedule requiring that hours and hours of development planning and conversations be forced into a short window—frequently in the same time frame as budgeting or other mission-critical activities. Unnatural performance management systems and …

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Posted in Career Matters, Leadership Matters
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If Not the Annual Performance Appraisal, Then What?

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

The annual performance appraisal might be among the most reviled of time-honored workplace traditions. And it makes sense. Managers must invest countless hours in a process that endeavors to boil a year’s worth of a human being’s contribution down to a series of check boxes, numeric ratings, and bulleted highlights. Employees—those human beings whose contributions are being over-simplified—may look forward to a chance to discuss their performance (since those conversations generally happen infrequently) but often leave feeling empty, demoralized, and undervalued. As organizations like Microsoft, Adobe Systems, and The Gap jump ship on the traditional performance appraisal and the press …

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Posted in Leadership Matters
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Log On to Listen

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

The changing nature of communication is a popular topic in professional journals and water-cooler conversations. The use of electronic media — e-mail, texts, instant messaging, discussion boards, social media and more — is applauded or vilified. But everyone agrees on one thing: technology has dramatically changed the business landscape and nature of communication. In this ongoing dialogue, considerable attention is given to how to communicate online and advice abounds: Keep it short and to the point; Make sure your subject line includes the action required; If you wouldn’t say it to the other person, don’t write it; etc. But few …

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Posted in Learning Matters
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Leadership Advice…for the Ages (ALL Ages)

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

What is it about the human experience that draws us to focus on our differences rather than our similarities? Does it come from our need to simplify the complexities of the world around us? Or is it a survival-based carryover from times when unfamiliar forces were synonymous with threats? Whatever the reason, for decades we’ve invested considerable energy in dissecting and understanding differences among the generations in the workplace. It’s the topic of hundreds of thousands of books, articles, and talks. And let’s face it… it’s comforting to wrap a whole group of people up with a common label and …

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Posted in Leadership Matters
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Symbolic leadership: What do you stand for … or where do you sit?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

“Symbols can be so beautiful, sometimes.” ~ Kurt Vonnegut, “Breakfast of Champions” Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out of fields and calls that were habitually misdirected. She described the 14-hour days that would likely go on for another week or so, the intensity of the customers’ expectations and management’s scrutiny. When I responded empathetically about how miserable it must have been, Sandra surprised me …

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The Work of ColLABORation

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Done well, collaboration looks effortless. It appears to be a fluid give-and-take, a hand-in-glove partnership among individuals who make it all look natural and easy. But these appearances belie the fact that ‘labor’ is at the center of collaboration… and that most collaboration is the result of very deliberate work and attention. Take Kym, a highly successful leader in an engineering firm… and someone who is universally recognized as a world-class collaborator. Kym explains that running in the background behind everything she does is an intentional mental process. She consciously works to approach each situation and opportunity in a way …

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RESPECT: Find Out What it Means…

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Anyone who toils away for 40, 60 or 80 hours each week—spending more waking hours at work than at home—understands the profound importance of healthy, productive workplace relationships. And at the core of those relationships is respect. Study after study confirms that employees who feel valued and respected will be more engaged, more productive, and more likely to stick around. At the same time, recent research that Olivia Gamber and I conducted suggests that one of the most important factors to employees is having a boss they respect and trust. So, respect cuts both ways. Employees want it for themselves …

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Carnival of HR: The Emerging Trends Edition

| Julie Giulioni | 1 Comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

As mid-year approaches, it’s the ideal time to step back and reflect on some of the most profound Human Resources trends, patterns, and challenges… and, more importantly, identify what organizations could/should do to respond to them. Some of the best thinkers in the field share their observations and recommendations that HR – and all leaders in all functions – may want to seriously consider as they build plans to bring home strong results this year and beyond. You’ll be informed by authors, practitioners, and experts who are grappling with these challenges everyday.  And you just might be inspired to respond …

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Posted in Learning Matters
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A Challenge to the Training Function: Is Learning a Two-Way Street?

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Despite high levels of engagement, facilitative delivery styles, and even attempts at user-generated content, most training is still a fairly one-way communication vehicle; the trainer shares information, guides some discussion, and builds the group’s knowledge… all of which is important. But learning professionals are exposed to a lot of valuable data and input in the classroom: off-handed comments about customers and the culture; diatribes about working conditions; angst over lack of resources, tools, or equipment; frustration about work processes (or lack thereof). What if we found a way to systematically gather this input and funnel employee ‘intel’ back into the …

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Posted in Learning Matters
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Team, Group, or Train Wreck?

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Teams and teamwork are among the most frequently written about and searched for topics in business today. From senior executives to frontline supervisors, leaders everywhere are looking for strategies to get the most from others. The first and most fundamental challenge they face lies in vocabulary… because the term ‘team’ is used very casually and with little precision. In most organizations, any collection of people is referred to as a ‘team’; yet very few of them actually are. Many are just groups… and there’s nothing wrong with that. Others, however, are complete train wrecks. Consider Your Collection What about the …

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