“Symbols can be so beautiful, sometimes.” ~ Kurt Vonnegut, “Breakfast of Champions” Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She...
A manager who doesn’t appreciate the value of something or simply doesn’t want to do it will always find an excuse not to. And, when it comes to employee development, one doesn’t have to look far for a legitimate one! Organizations unwittingly create impediments to...
For decades, management science has concerned itself with researching and developing sophisticated systems for understanding and unleashing employee motivation. In organizations, we’ve experimented with countless combinations of possible solutions to arrive at that...
Earlier this year, Emily Esfahani Smith wrote an article in The Atlantic titled, “There’s More to Life Than Being Happy.” Now, I’m not ready to throw in the towel on my pursuit of happily ever after… but it’s hard not to take note of the frequent mention of ‘meaning’...
Leaders are enamored with employee engagement. They repeatedly conduct surveys to assess it and hold meetings to address it. Yet, despite the millions of dollars that are invested annually, engagement continues to be among employees’ biggest disappointments and...
