“Symbols can be so beautiful, sometimes.” ~ Kurt Vonnegut, “Breakfast of Champions” Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She...
For decades, leaders have been advised to generate missions and visions as a way to focus and drive organizations into the future. Countless workshops and books outline the “how-tos” associated with arriving at those just-right words that will galvanize...
Some things just work better together. Bread and butter Soap and water Table and chairs Love and marriage Batman and Robin In these examples, each item has value in and of itself. Yet combined, the pairs take on a more striking, pleasurable and powerful quality. The...
This is the second of a two-part series on a topic that’s near and dear to leaders everywhere… but one that may have become overly complex and burdensome. In the first installment published last week, I provided a simple roadmap for ensuring coaching success and...
This is the first of a two-part series on a topic that’s near and dear to leaders everywhere… but one that may have become overly complex and burdensome. In this first installment, I’ll provide a simple roadmap for ensuring coaching success and I’ll begin to...
