Category Archives: Leadership Matters

The 10 Top Trust Terminators

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Trust is nearly synonymous with leadership. And it’s big business. We buy books (from the selection of more than 80,000 about the topic on Amazon). We attend seminars. And we work diligently to cultivate it with employees, peers, supervisors, customers… heck, everyone we know.  But field research suggests that real and lasting trust may depend less on what we do… and more on what we don’t do. What our parents told us growing up is true: years of trustworthy behavior and trust-building efforts can unravel very easily… sometimes with just one act.  In fact, employees report that undermining trust is …

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Employee recognition: The KISS… method

| Julie Giulioni | 1 Comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Recognition may be among today’s most heavily researched leadership and supervision topics. And the results are consistently disturbing: According to studies by Badgeville research, 79% of those who quit their jobs cite lack of appreciation as the main reason. Wichita State University research reported that 81% of employees seldom or never received public praise, 76% seldom or never received written thanks from their managers, and 58% rarely or never received praise from their manager. Gallups’s global research finds that employees around the world consistently express dissatisfaction with feedback and recognition. Making these findings all the more disconcerting is additional research …

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A Manager’s Guide to Navigating High-Stress Times

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Whether it’s a merger, an acquisition, a reorganization, downsizing, a new product launch or political turmoil, there will always be periods of time during which employees experience elevated levels of stress. And as much as we’d like to invoke the old ‘leave it at the door’ mentality, it simply isn’t realistic or viable given today’s workforce. During these high-stress periods, what leaders choose to do can have far-reaching effects beyond simply helping employees focus on the work at hand. Supporting others as they process anxiety creates a very human connection. It builds trust, elevates engagement, and inspires greater levels of …

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Become a Better Boss One Tip at a Time

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

‘Time’ is one of the most prevalent and pernicious of challenges managers face today. Whether related to engaging employees, driving strategy, communicating effectively or just getting through the daily deluge of email, one hears a common chorus of ‘I don’t have time’ in most organizations. And nowhere does this apply more than to a leader’s own development. Given multiple, competing and kaleidoscopic priorities, who has time to learn management skills? EVERYONE! Especially if my friend, Wally Bock, has his way. His new book, Become a Better Boss One Tip at a Time, provides busy leaders with a doable and durable …

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How Local Attention Can Solve The Global Retention Problem

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

I am willing to make a prediction. One of the items generating the lowest satisfaction scores on your company’s employee engagement survey is something like ‘greater opportunities for advancement.’  How many surveys and how much lost talent will it take for leaders to recognize the seriousness of this situation? Think about the time and resources dedicated to other dimensions of the business—processes, finances, operations, etc.—none of which are possible without people.  And yet every day, we let skilled, capable workers walk out the door, taking their knowledge and talents to the competition.  If equipment disappeared at this rate, there would …

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Goal Setting Requires BUY-IN

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

The beginning of the new calendar year frequently corresponds with the start of a new performance period. As a result, managers and leaders everywhere are preparing for those annual conversations designed to establish the goals and objectives that employees will work toward for the next twelve months. Today, few managers make the overt mistakes that characterized goal-setting in the past. In 2017, leaders typically know better than to simply roll their own objectives down, assigning them to the next level via one-way communication. They appreciate the value of dialogue, clarity and even negotiation in some cases. Even still, many managers …

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Which Comes First?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

In preparation for an upcoming executive education session, I conducted a quick pulse survey earlier this month. I wanted to understand whether the leaders attending my training believe that there is a difference in the importance of career development to their employees based upon their current level of performance. And they do. A Picture of Perceptions The leaders polled perceive that career development is a pressing priority for their top performers. Nearly 75% indicate that it’s ‘very important’ to these exceptional employees and more than 20% rate it ‘somewhat important.’ They experience a high level of interest, attention, and motivation …

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Posted in Career Matters, Leadership Matters
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Management by Talking Around

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

In the 1980s, MBWA was the rage. It involved the radical notion that leaders could drive better results by stepping out of their offices and engaging with employees and the work flow in a less formal, more impromptu fashion. “Management by walking around” changed the cadence of business — in large part through greater leadership involvement and presence. Fast forward three decades, and just “being there” has become table stakes. Now leaders must really leverage those moments with others, and the most natural and effective tool for accomplishing this is conversation. A quick Amazon search reveals that thousands of books …

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Leadership Advice…for the Ages (ALL Ages)

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

What is it about the human experience that draws us to focus on our differences rather than our similarities? Does it come from our need to simplify the complexities of the world around us? Or is it a survival-based carryover from times when unfamiliar forces were synonymous with threats? Whatever the reason, for decades we’ve invested considerable energy in dissecting and understanding differences among the generations in the workplace. It’s the topic of hundreds of thousands of books, articles, and talks. And let’s face it… it’s comforting to wrap a whole group of people up with a common label and …

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Give ‘Em Some Space (For Possibilities)

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

A significant dimension of leadership is coaching… engaging in conversations that help others make the leap from where they are to where they want (or need) to be. Whether the focus is on correcting a performance problem, expanding capacity, improving relationships, or developing within one’s career, coaching is a powerful tool for supporting others as they grow, achieve, and realize their full potential. Whether you’ve been formally trained or have simply picked it up by watching others, you’ve likely learned about the ‘mechanics’ of coaching…. and that questions are the tools of the trade.  Effective coaches construct a conversation (or, …

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