Monthly Archives: January 2015

Momentum: Your Most Undervalued Asset

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Guest post by John Bell This post celebrates the launch of former CEO John Bell’s new book, Do Less Better: The Power of Strategic Sacrifice in a Complex World.   It’s easy to preach about the merits of simplification, but John takes it to the next step with real-life examples and tactical advice about how to improve results by doing ‘less better’. This post gives you a sense of where the book might take you. The dictionary describes “momentum” as a strength or force that keeps growing. Gamblers in the rush of a hot-streak believe it. Sports teams enjoying this hidden …

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Posted in Career Matters, Leadership Matters

Has Professionalism Become Passé?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Over the past several years, a focus on authenticity has touched nearly every aspect of life. At work and at home, we try to ‘keep it real.’ In customer and employee interactions, we’re encouraged to remain genuine. Open, frank conversation is sought after and candor is valued. But has the pendulum swung too far? A case in point: When a recent cross-country flight sat for a half-hour on the tarmac, the pilot shared over the PA system that the delay was not their fault and that if we passengers were as frustrated as they were, we should leave a message …

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Small Steps Drive Significant Change

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Last week I had the pleasure of working with a national retailer whose leadership team has established some bold goals to transform the culture and reinvent the customer experience. It’s a heady vision that, given their size and structure, will likely prove to be ambitious. Yet, given the distance this organization must travel and the importance of the initiative, they’re not calling in the brass band, turning their organizational chart on its head, or asking associates to ceremonially sign on to the new mission. Rather than taking big steps in the direction of their goals, they’re consciously and deliberately taking …

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Listening 2.0: Making a Splash with Employees

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I’ve opened a few recent workshops using electronic polling applications. (If you’re not familiar with the technology, it might be worth a look.) I asked a few questions to establish a base of understanding and interest, and using their cell phones, participants texted their answers. The responses were aggregated and displayed in real time; I then used the data to drive the rest of the session. The groups loved this approach and insisted it be incorporated into future workshops. I have to admit, the technology is pretty cool — but the groups’ positive reactions struck me as disproportionate to the …

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An Argument for Conflict

| Julie Giulioni | 1 Comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

We’ve all experienced it. The meeting goes well. Everyone nods, smiles, and quickly agrees. There are no objections or even questions to answer. You leave feeling confident that your proposal will be unanimously adopted. Then you hear about the meeting after the meeting… and the lingering concerns and worries that ‘everyone’ has… and you know that the torpedoes have already been launched and your proposal is sunk. I call this dynamic ‘dysfunctional politeness.’ It costs organization dearly in terms of dollars, but it also takes an enormous human toll: disappointment, mistrust, frustration, and disengagement. Each time we choose to be …

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