Last week I had the pleasure of working with a national retailer whose leadership team has established some bold goals to transform the culture and reinvent the customer experience. It’s a heady vision that, given their size and structure, will likely prove to be...
Just as many organizations begin to feel that they’re stabilizing after a long period of economic uncertainty, they may find themselves facing a new and unexpected challenge: deficient management bench strength. According to the American Management Association’s study...
