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Last week I had the pleasure of working with a national retailer whose leadership team has established some bold goals to transform the culture and reinvent the customer experience. It’s a heady vision that, given their size and structure, will likely prove to be ambitious. Yet, given the distance this organization must travel and the…
Just as many organizations begin to feel that they’re stabilizing after a long period of economic uncertainty, they may find themselves facing a new and unexpected challenge: deficient management bench strength. According to the American Management Association’s study of nearly 1,000 companies, just 28% of respondents believe that their organizations have sufficient leadership depth. Nearly…
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