Tag Archives: think big

Small Steps Drive Significant Change

| Julie Giulioni | 2 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Last week I had the pleasure of working with a national retailer whose leadership team has established some bold goals to transform the culture and reinvent the customer experience. It’s a heady vision that, given their size and structure, will likely prove to be ambitious. Yet, given the distance this organization must travel and the importance of the initiative, they’re not calling in the brass band, turning their organizational chart on its head, or asking associates to ceremonially sign on to the new mission. Rather than taking big steps in the direction of their goals, they’re consciously and deliberately taking …

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