Being a front-line supervisor can be the most gratifying and exciting of roles that anyone will ever experience. It can also be the most terrifying, overwhelming and demoralizing. This is because new supervisors generally have no idea of the “squeeze” into which they are stepping. The front line is the firing line Imagine a place […]
Think about the learning that contributed most powerfully to your development and who you are today. Consider the experiences that built the expertise you use and value most every day. Reflect on what you’re most proud of mastering during the course of your career or life. This memorable learning that has made a significant difference […]
A friend recently shared her disappointment that despite earning an ‘exceeds expectations’ on her annual performance appraisal, she received only a 1% salary increase. And she was one of the lucky ones. Some of her peers received no increase and others actually saw their hours decreased. Managers everywhere are having to navigate this challenging organizational […]
Trust is nearly synonymous with leadership. And it’s big business. We buy books (from the selection of more than 80,000 about the topic on Amazon). We attend seminars. And we work diligently to cultivate it with employees, peers, supervisors, customers… heck, everyone we know. But field research suggests that real and lasting trust may depend […]
Recognition may be among today’s most heavily researched leadership and supervision topics. And the results are consistently disturbing: According to studies by Badgeville research, 79% of those who quit their jobs cite lack of appreciation as the main reason. Wichita State University research reported that 81% of employees seldom or never received public praise, 76% […]
‘Time’ is one of the most prevalent and pernicious of challenges managers face today. Whether related to engaging employees, driving strategy, communicating effectively or just getting through the daily deluge of email, one hears a common chorus of ‘I don’t have time’ in most organizations. And nowhere does this apply more than to a leader’s […]