Supervisors are the lynchpins in any organization. They are the link between management and the employees who build the products, deliver the services, and take care of the customers day-in and day-out. They are on the frontline, the leading (and sometimes bleeding) edge, closest to the action and the realities of business.
Supervisors are also one of the top reasons employees give for leaving their jobs. Classic Gallup research (based upon more than one million employees) found that the number one reason for quitting a job comes down to the boss. Researchers summarized it with the much-quoted phrase: “People leave managers not companies.” And Leigh Branham further confirms this finding in The 7 Hidden Reasons Employees Leave, based upon Saratoga Institute’s review of 19,000 exit interviews.
But what about the other side of this coin? What about the supervisors who retain employees? The supervisors for whom employees are consistently willing to go the extra mile? These supervisors send messages of trust, authenticity, candor, and support… and they speak phrases that many other leaders don’t.
Wondering what they are? Check out the rest of my article at LeadChangeGroup.