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Month: January 2015

Momentum: Your Most Undervalued Asset

Guest post by John Bell This post celebrates the launch of former CEO John Bell’s new book, Do Less Better: The Power of Strategic Sacrifice in a Complex World.   It’s easy to preach about the merits of simplification, but John takes it to the next step with real-life examples and tactical advice about how to…

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Has Professionalism Become Passé?

Over the past several years, a focus on authenticity has touched nearly every aspect of life. At work and at home, we try to ‘keep it real.’ In customer and employee interactions, we’re encouraged to remain genuine. Open, frank conversation is sought after and candor is valued. But has the pendulum swung too far? A…

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Small Steps Drive Significant Change

Last week I had the pleasure of working with a national retailer whose leadership team has established some bold goals to transform the culture and reinvent the customer experience. It’s a heady vision that, given their size and structure, will likely prove to be ambitious. Yet, given the distance this organization must travel and the…

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Listening 2.0: Making a Splash with Employees

I’ve opened a few recent workshops using electronic polling applications. (If you’re not familiar with the technology, it might be worth a look.) I asked a few questions to establish a base of understanding and interest, and using their cell phones, participants texted their answers. The responses were aggregated and displayed in real time; I…

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An Argument for Conflict

We’ve all experienced it. The meeting goes well. Everyone nods, smiles, and quickly agrees. There are no objections or even questions to answer. You leave feeling confident that your proposal will be unanimously adopted. Then you hear about the meeting after the meeting… and the lingering concerns and worries that ‘everyone’ has… and you know…

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