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Month: June 2014

Ruining Recognition

It’s hard to imagine that in the workplace something as constructive, positive, and uplifting as recognition could go wrong. After all, it’s free. And research consistently points to how effectively appreciation builds morale, engagement, and bottom-line results. But each and every day, well-meaning managers inadvertently ruin it. Last week I worked with two managers whose…

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Plaques and platitudes can lead to paralysis

Walk down Mahogany Row in most corporate offices and you’ll be able to read a lot about what the organization stands for. You’ll likely see plaques that outline core values, posters that tout a commitment to the customer. Some examples: Guiding Principles • Mission • Leadership model • Philosophy • Vision • Code of conduct • Our commitment • Goals • Roadmap to…

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