Author Archives: Julie Giulioni

The 10 Top Trust Terminators

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Trust is nearly synonymous with leadership. And it’s big business. We buy books (from the selection of more than 80,000 about the topic on Amazon). We attend seminars. And we work diligently to cultivate it with employees, peers, supervisors, customers… heck, everyone we know.  But field research suggests that real and lasting trust may depend less on what we do… and more on what we don’t do. What our parents told us growing up is true: years of trustworthy behavior and trust-building efforts can unravel very easily… sometimes with just one act.  In fact, employees report that undermining trust is …

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Employee recognition: The KISS… method

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Recognition may be among today’s most heavily researched leadership and supervision topics. And the results are consistently disturbing: According to studies by Badgeville research, 79% of those who quit their jobs cite lack of appreciation as the main reason. Wichita State University research reported that 81% of employees seldom or never received public praise, 76% seldom or never received written thanks from their managers, and 58% rarely or never received praise from their manager. Gallups’s global research finds that employees around the world consistently express dissatisfaction with feedback and recognition. Making these findings all the more disconcerting is additional research …

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Posted in Happiness Matters, Leadership Matters
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A Manager’s Guide to Navigating High-Stress Times

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Whether it’s a merger, an acquisition, a reorganization, downsizing, a new product launch or political turmoil, there will always be periods of time during which employees experience elevated levels of stress. And as much as we’d like to invoke the old ‘leave it at the door’ mentality, it simply isn’t realistic or viable given today’s workforce. During these high-stress periods, what leaders choose to do can have far-reaching effects beyond simply helping employees focus on the work at hand. Supporting others as they process anxiety creates a very human connection. It builds trust, elevates engagement, and inspires greater levels of …

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Become a Better Boss One Tip at a Time

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‘Time’ is one of the most prevalent and pernicious of challenges managers face today. Whether related to engaging employees, driving strategy, communicating effectively or just getting through the daily deluge of email, one hears a common chorus of ‘I don’t have time’ in most organizations. And nowhere does this apply more than to a leader’s own development. Given multiple, competing and kaleidoscopic priorities, who has time to learn management skills? EVERYONE! Especially if my friend, Wally Bock, has his way. His new book, Become a Better Boss One Tip at a Time, provides busy leaders with a doable and durable …

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How Local Attention Can Solve The Global Retention Problem

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I am willing to make a prediction. One of the items generating the lowest satisfaction scores on your company’s employee engagement survey is something like ‘greater opportunities for advancement.’  How many surveys and how much lost talent will it take for leaders to recognize the seriousness of this situation? Think about the time and resources dedicated to other dimensions of the business—processes, finances, operations, etc.—none of which are possible without people.  And yet every day, we let skilled, capable workers walk out the door, taking their knowledge and talents to the competition.  If equipment disappeared at this rate, there would …

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Goal Setting Requires BUY-IN

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The beginning of the new calendar year frequently corresponds with the start of a new performance period. As a result, managers and leaders everywhere are preparing for those annual conversations designed to establish the goals and objectives that employees will work toward for the next twelve months. Today, few managers make the overt mistakes that characterized goal-setting in the past. In 2017, leaders typically know better than to simply roll their own objectives down, assigning them to the next level via one-way communication. They appreciate the value of dialogue, clarity and even negotiation in some cases. Even still, many managers …

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Want to Institutionalize Career Development? Look for (or Cultivate) these Cultural Markers

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Global field research over the past decade consistently leads to the same conclusion: The simple human act of helping people grow has become very complicated. Processes overshadow people. Deadlines trump genuine development. And a checklist mentality competes with creating authentic connections. But interviews with and input from thousands of leaders worldwide offer a different view of what’s needed to support genuine and sustainable career development. When asked specifically what helped them develop most powerfully, 8500+ leaders offered these observations. At its core, career development is all about conversation, commitment, opportunities, and culture. And organizations that understand this enjoy a range …

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Posted in Career Matters
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Log On to Listen

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The changing nature of communication is a popular topic in professional journals and water-cooler conversations. The use of electronic media — e-mail, texts, instant messaging, discussion boards, social media and more — is applauded or vilified. But everyone agrees on one thing: technology has dramatically changed the business landscape and nature of communication. In this ongoing dialogue, considerable attention is given to how to communicate online and advice abounds: Keep it short and to the point; Make sure your subject line includes the action required; If you wouldn’t say it to the other person, don’t write it; etc. But few …

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Posted in Learning Matters
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“Not My Decision”: Constructive Responses to Workplace Decisions You Wouldn’t Have Made

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Last week, many Americans had a profound experience of what employees encounter routinely on the job: responding to a decision they don’t support but must still live with. In organizations worldwide, strategies are set, markets are selected, tactics are identified…and not everyone agrees with the direction. When confronted with these situations, it’s easy for employees to feel powerless and out of control. Yet no matter the issue or the organizational level (of those deciding or those following in the wake of the decision), what remains well within each individual’s control is how he or she responds. Employees who find the …

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Posted in Happiness Matters, Learning Matters
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Which Comes First?

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In preparation for an upcoming executive education session, I conducted a quick pulse survey earlier this month. I wanted to understand whether the leaders attending my training believe that there is a difference in the importance of career development to their employees based upon their current level of performance. And they do. A Picture of Perceptions The leaders polled perceive that career development is a pressing priority for their top performers. Nearly 75% indicate that it’s ‘very important’ to these exceptional employees and more than 20% rate it ‘somewhat important.’ They experience a high level of interest, attention, and motivation …

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