Monthly Archives: May 2016

Give ‘Em Some Space (For Possibilities)

| Julie Giulioni | 6 Comments Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

A significant dimension of leadership is coaching… engaging in conversations that help others make the leap from where they are to where they want (or need) to be. Whether the focus is on correcting a performance problem, expanding capacity, improving relationships, or developing within one’s career, coaching is a powerful tool for supporting others as they grow, achieve, and realize their full potential. Whether you’ve been formally trained or have simply picked it up by watching others, you’ve likely learned about the ‘mechanics’ of coaching…. and that questions are the tools of the trade.  Effective coaches construct a conversation (or, …

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Symbolic leadership: What do you stand for … or where do you sit?

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

“Symbols can be so beautiful, sometimes.” ~ Kurt Vonnegut, “Breakfast of Champions” Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out of fields and calls that were habitually misdirected. She described the 14-hour days that would likely go on for another week or so, the intensity of the customers’ expectations and management’s scrutiny. When I responded empathetically about how miserable it must have been, Sandra surprised me …

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No Fair!

| Julie Giulioni | Leave a comment Share on Twitter  Share on LinkedIn  Share on Facebook  Share with Email

Nothing is fair in this world. You might as well get that straight right now. – Sue Monk Kidd, The Secret Life of Bees   Babies as young as 15 months grasp fairness, according to Jennifer Welsh in Live Science.  So does every employee in your organization. (And they may grasp unfairness with even greater clarity!) When was the last time you experienced something unfair? What happened?  How did it feel? Experiences of unfairness generate strong reactions. And the work of researchers like Rock, Lieberman, and Eisenberger explains why. According to brain researcher, David Rock, fairness is one of the five …

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